Fusion Digital: Pre-Sales Frequently Asked Questions - Fusion Digital

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Pre-Sales Product Enquiries

If you want to ask us questions in private, you can also contact our sales team via the support centre at http://support.fusiondigital.co.nz/.

Please note that this is a pre-sales question forum, not a support forum - support questions will not receive a response. Replies in this forum are moderated in order to ensure that all information provided is correct and helpful.
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Pre-Sales Frequently Asked Questions

#1 User is offline   Mat 

  • Director of Product Development
  • View blog
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  • Group: FDE Management
  • Posts: 185
  • Joined: 07-August 09
  • LocationAuckland, New Zealand

Posted 13 September 2009 - 02:18 AM

Welcome to the Pre-Sales Forum!

Before asking questions, we strongly encourage you to check here first for the answer. If you don't see it, ask away and we'll probably add it to this FAQ. Thanks for visiting!

  • What are the available payment methods?
    You can purchase by Credit Card (including Visa, MasterCard, Diners, and AmEx), PayPal, Cheque, Purchase Order, or Bank Transfer (bank fees at your own expense). Purchases by Bank Transfer must be pre-arranged with Fusion Digital - please open a ticket at http://support.fusiondigital.co.nz/.
  • I heard that you offer a 30 day money back guarantee. How does this work?
    If you aren't happy with the product you purchase, contact our sales department via the contact form at the site you purchased the product, or the support centre. Please note that all refunds are subject to our refund policy.
  • Can I try before I buy?
    In some cases, yes, in fact we strongly encourage you to! Simply head to the product site you want, and download the product you want from there. PHP products, including Invision Board modifications, cannot be trialled in this manner. Most purchasable IP.Board modification products will be installed on this community support forum, so you can evaluate them here. You can also often find demonstration videos in the gallery.
  • What products do you sell?
    Our business productivity suite includes Chronicle, the desktop time tracker (currently Windows only - we do expect to release a Mac OS X, iPhone and Windows Mobile version at some point in the not too distant future). Our Invision Board modification suite includes Fusion Menu, which you can see in action on every page of these forums.
  • What's the upgrade policy?
    You will receive all minor version upgrades free of charge. Major version upgrades will incur a small upgrade fee (typically 25% or so of the original purchase price). For IP.Board modifications, this policy was not previously made clear so does not apply purchasers prior to the 30th May 2010, who will continue to receive major updates free of charge.

Mat Barrie, Director of Product Development
Fusion Digital Entertainment Limited

Windows Desktop-based Time Tracking Software for ActiveCollab, BaseCamp, and others:
http://getchronicle.com/

Fusion Menu - the easy global menu for IP.Board, ibContact - the premier email marketing solution for IP.Board

IP.Board modifications available at http://www.fusiondigital.co.nz/ipb/

For official support, please visit http://support.fusiondigital.co.nz

#2 User is offline   dsimms 

  • Group: Current Customers
  • Posts: 2
  • Joined: 28-July 10

Posted 28 July 2010 - 04:29 PM

Is your lastest version of the menu mod compatible with the latest version of IPB?

thanks
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#3 User is offline   Mat 

  • Director of Product Development
  • View blog
  • View gallery
  • Group: FDE Management
  • Posts: 185
  • Joined: 07-August 09
  • LocationAuckland, New Zealand

Posted 29 July 2010 - 01:49 PM

View Postdsimms, on 28 July 2010 - 04:29 PM, said:

Is your lastest version of the menu mod compatible with the latest version of IPB?

thanks


Yes, indeed. We always test on the latest version (in fact we're running 3.1.2 with it here) and introduce fixes if defects are caused.
Mat Barrie, Director of Product Development
Fusion Digital Entertainment Limited

Windows Desktop-based Time Tracking Software for ActiveCollab, BaseCamp, and others:
http://getchronicle.com/

Fusion Menu - the easy global menu for IP.Board, ibContact - the premier email marketing solution for IP.Board

IP.Board modifications available at http://www.fusiondigital.co.nz/ipb/

For official support, please visit http://support.fusiondigital.co.nz

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